SERVICE PLANS
Our certified technicians tackle unique issues on an as-needed basis and for long-term professional support services. From the desktop to the datacenter, AVS will provide the effective support and professional services that will help your business thrive in a competitive environment. We offer retainer blocks, “a-la-carte” hourly services, weekly or monthly recurring visits, and on-site support agreements.
ADVANTAGE PLATINUM SERVICE PLAN
For serious or complicated issues, you may need a higher level of service from a senior support engineer. Advantage Platinum Service Requests allow you to get fast access to an expert for a specific number of your most critical issues. A team of senior support engineers is staffed to respond to your support issues in an hour or less. Depending on your issue we may or may not be available 24/7 but always during local business hours. You choose when to use your normal support channels and when to use your Advantage Platinum Service Requests, ensuring that extra assurance is ready when your business needs it.
ON-SITE SUPPORT PAY PER HOUR
When the unexpected occurs, we can send an expert to help you bring your systems back online. On-Site Support delivers highly skilled and focused resources when you need them, without the cost of hiring or training staff. Our On-Site Support engineer works alongside your team during and directly following planned system changes.
If your environment is complex, you may choose to purchase time with multiple engineers, each with a different area of expertise. In addition, all On-Site Support engineers have access to the expertise of our entire technical support organization and the latest product and troubleshooting information.
Your staff members will also learn best practices from our On-Site Support engineers, enabling them to quickly and efficiently solve future problems. You will be able to lower IT costs and heighten productivity throughout the department because staff will reduce downtime and spend more time focused on strategic initiatives, ensuring you maintain a distinct advantage over your competitors.
LABOR CHARGES AND RATES
Business Hours, Monday – Friday 9 AM to 5 PM :
Level 2 server and Hi-Tech service: $250.00 per hour.
Level 1 server and Hi-Tech service: $200.00 per hour.
Cabling technician: $200.00 per hour.
Camera technician: $250.00 per hour.
After hour rates are time and a half.
Holiday and weekend rates are double time.
METHOD OF PAYMENTS
We accept Cash or Personal and Business Checks. We also have a business lease and all major Credit/Debit Cards, Bankers Draft or bank transfer are all acceptable methods of payment.
TERMS AND AGREEMENTS
Our Terms: All orders done through Advantage Video Systems including email, online stores and in person are final and non-cancelable unless otherwise argued to in writing. All payments are due in full within 15 days unless stated in writing. All goods remain in the property of Advantage Video Systems until paid in full unless otherwise stated in writing. Amounts of Money that remain outstanding by the due date will incur late payment interest, at the rate of 2% on the outstanding balance until such time as the balance is paid in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the courts. The client is responsible for all collection Agencies fees and legal fees charged by our lawyers. Any fees or percentages charged by our collections services, lawyers or courts will be added onto your total. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a $150.00 charge to cover banking fees and administrative costs. In the instance of a second returned check, we reserve the right to terminate the agreement and, as a result, we shall insist on future cash transactions only. Furthermore, all transactions and agreements entered into will cease immediately until such time as any and all outstanding money are received in full.
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